Terms of Service and Disclaimer

1. Acceptance of Terms

These Terms of Service and Disclaimer ("Terms") apply between you and Brisbane Sleeper Wall Installers ("we", "our" or "us") and govern your use of the website at https://www.concretesleeperretainingwallsbrisbane.au (the "website") and any enquiry you send through it.

By using the website you confirm that you have read and agree to these Terms and our Privacy Policy, and that you are at least 18 years of age.

2. Our Referral Service

Brisbane Sleeper Wall Installers is a free referral service. We connect Brisbane homeowners and property owners who are planning a concrete sleeper retaining wall with independent installers and related trades who may be able to help. We do not design, engineer, supply, install or build retaining walls ourselves. Our name describes the independent installers we refer enquiries to, not work we carry out.

It costs nothing to send an enquiry and there is no obligation to accept any quote. Providers may pay us to receive enquiries through this website.

We cannot guarantee that a provider will be available for your project, that you will receive a particular number of quotes, or the price, timing or outcome of any work.

3. Using the Website

When you use the website, you agree to:

• Give accurate, current and complete details in any enquiry, and only submit details that are yours or that you are authorised to provide
• Not use the website for any unlawful, misleading or harmful purpose
• Not send spam, automated or bulk submissions, or attempt to gain unauthorised access to our systems
• Not interfere with the operation or security of the website

We may refuse or remove enquiries, or restrict access to the website, where we reasonably believe these Terms have been breached.

4. AI-Powered Concierge: Chat Transcripts & Consent

By interacting with the AI-powered chat concierge on this site, you acknowledge:

• You are chatting with an automated AI system, not a human. A person from a service provider will only be in touch if you make an enquiry.
• Chats are recorded as transcripts and may be reviewed for quality, training, and compliance purposes.
• If you use the chat to make an enquiry, you consent to your details and the relevant parts of the transcript being shared with independent service providers, who may contact you about that enquiry, on the same basis as the consent on our enquiry forms.
• The concierge provides general information only. Its answers may be incomplete or wrong and are not building, engineering or legal advice (see Section 5).

You may opt out of the AI concierge at any time by ending the chat, or by contacting us via the standard form on this site.

5. Disclaimer

5.1 General information only

The information on this website, including descriptions of concrete sleeper walls, indicative costs, approval requirements and the frequently asked questions, is general information only. It does not constitute building, engineering, legal or financial advice and does not take your site or circumstances into account.

Prices shown are indicative ranges only. Actual quotes depend on the wall length and height, soil and drainage, slope, access, engineering and approval requirements, and are set by the provider after assessing your site.

Requirements for engineering design, building approval, fencing and pool barriers, easements and work near boundaries vary by property and change over time. Check your obligations with Brisbane City Council, a private building certifier, a registered professional engineer or the Queensland Building and Construction Commission (QBCC) before you start work.

5.2 Accuracy

We take reasonable care to keep the information on this website accurate and current, but we do not warrant that it is complete, accurate or up to date. Information from third parties and linked websites is outside our control.

5.3 Third-party links

Links to other websites, including government and industry sites, are provided for convenience. We do not control and are not responsible for the content of those websites.

6. Independent Service Providers

Providers who receive your enquiry are independent businesses. They are not our employees or agents and we do not supervise their work. Each provider is responsible for holding the licences and insurance their work requires.

Before you engage a provider, we recommend that you:

• Check their licence details with the Queensland Building and Construction Commission, and ask for proof of insurance
• Get a written quote that sets out the scope of work, inclusions, exclusions and who is responsible for engineering and approvals
• Read any contract carefully before signing, and seek independent advice if you are unsure

Any agreement for work is made directly between you and the provider. We are not a party to it and are not responsible for the provider's quotes, workmanship, materials, warranties, timeframes or conduct.

7. Intellectual Property

The content on this website, including text, graphics, logos and images, is owned by or licensed to Brisbane Sleeper Wall Installers. You may view and print pages for your personal, non-commercial use. You must not copy, reproduce, republish or distribute the content for any other purpose without our written permission.

8. Limitation of Liability

To the maximum extent permitted by law, the website and our referral service are provided "as is", and Brisbane Sleeper Wall Installers is not liable for any loss or damage (including indirect or consequential loss) arising from:

• Your use of, or reliance on, the website or its content
• Any referral of your enquiry to a provider
• Any work, advice, quote or service provided by a provider
• Any interruption, error or unavailability of the website

9. Indemnity

To the extent permitted by law, you agree to indemnify Brisbane Sleeper Wall Installers against any claim, loss or cost arising from your breach of these Terms or from false or misleading information you submit through the website.

10. Governing Law and Disputes

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland.

If you have a concern about the website or our referral service, please contact us first so we can try to resolve it informally. Disputes about work carried out by a provider should be raised with that provider, and the QBCC may be able to help with building disputes in Queensland.

If any part of these Terms is found to be invalid or unenforceable, the rest of these Terms continue to apply.

11. Changes to These Terms

We may update these Terms from time to time. The current version will always be on this page, with the date it was last updated shown at the top. Your continued use of the website after a change means you accept the updated Terms.

12. Contact Us

If you have questions about these Terms, contact us:

• Business: Brisbane Sleeper Wall Installers
• Email: quotes@concretesleeperretainingwallsbrisbane.au
• Website: www.concretesleeperretainingwallsbrisbane.au